Privacy & Cookies

Last updated: 12 November 2026

This page explains what information we collect when you use this website, why, and the choices you have. We keep it to what we need to look after you and to run the hotel.

Who we are

The Lion Hotel, Y Maes, Criccieth, Gwynedd LL52 0AA. If you have any question about your information, email info@lionhotelcriccieth.co.uk or call 01766 522460.

Booking a room

Room bookings are completed on our secure booking system, provided by HOP (bookings.hopsoftware.com). The details you enter there (such as your name, contact details and payment) are handled under HOP's own privacy policy and shared with us so we can look after your stay.

When a booking is completed, the booking system tells our website that a booking was made and its value, so we can count online bookings. We turn the booking reference into a code that can't be read back, and no names, email addresses or payment details are passed to our website.

Table bookings and takeaway

Table bookings and takeaway orders are handled by Eitio (eitio.co.uk), under their privacy policy.

Contact form and email

If you use our contact form, we receive your name, email address, phone number and message by email. We use them only to reply to you and keep them no longer than needed.

Website statistics

We count visits with our own simple statistics tool, hosted on our own server. It does not use advertising or third-party analytics services, and it does not use cookies. It records:

• the pages you view and how long they stay open on screen;
• how you reached us (for example from Google or Facebook) and the type of device and browser;
• your approximate town and country, worked out on our server from your IP address. Your IP address itself is not stored; we keep only a scrambled code that changes every day;
• steps such as searching for dates, choosing a room or tapping our phone number, so we can see what helps guests book.

To tell new visitors from returning ones, a random number is kept in your browser's local storage. It contains nothing about you. Statistics are deleted automatically after 13 months.

If you'd rather not be counted, click here to switch statistics off on this device (or clear this site's data in your browser).

Cookies and similar technologies

• Essential: a session cookie that keeps the website working while you browse.
• Convenience: your last search and any rooms you've selected are remembered in your browser, so you don't have to type them again.
• Meta (Facebook) Pixel: our home page uses the Meta Pixel to measure the results of our Facebook and Instagram adverts. Meta may set its own cookies. You can control this in your Facebook ad settings.
• Google: the map on our contact page is provided by Google Maps, and our fonts are served by Google Fonts. Google may receive your IP address when these load.

Your rights

Under UK data protection law you can ask to see the information we hold about you, ask us to correct or delete it, or object to how we use it. Just contact us using the details above. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.